Shipping policy

Shipping and conditions

Delivery times

The delivery times for our insured shipping vary depending on the country to which we deliver. You can find a list of our delivery areas and shipping costs in the following table:

Please note that unexpected delays may occur after shipment from stock, over which MyClarella has no control and for which MyClarella is not responsible.

In the event of a return or exchange, the buyer bears the return shipping costs. If a return label has been created by our shipping service provider Hive Technologies GmbH, we reserve the right to deduct the incurred costs of 5 euros from the refund amount.

In the event of a partial revocation where the minimum order limit for a free return is not reached, we reserve the right to deduct the return costs incurred in the event of a partial revocation from the amount to be refunded.

Shipping to Switzerland

The following information applies in particular to our Swiss customers: Deliveries to Switzerland and the countries assigned to Switzerland for VAT purposes are processed via an intermediary, Mein Einkauf GmbH. Mein Einkauf GmbH ensures proper customs clearance and invoicing. Deliveries are made fully duty paid at the final price stated in the store; no additional import duties are payable on delivery.

Customs duties & taxes

International orders (deliveries outside the EU) may be subject to import duties and taxes once the order reaches its destination country. These potential additional charges are not covered or refunded by MyClarella. As import duties and taxes vary from country to country, we recommend that you contact your local customs office for more information before placing your order.